Be Nice.

This video was created during Covid & is based on actual call center logs filled with disturbing customer/caller behavior. The goal of this project was to expose the audience to the people who are on the front lines with customers & inspire empathy. It was embedded in Dell’s ‘Standing Strong Together’ course & was experienced by over 120K global team members. My duties were to go through the worst cases logs, write a response (We are not…), compile a script, guide several call center employees from around the world as they recorded their own videos, create graphics for the motion graphic team, make a rough cut for the production team & project manage the project through multiple teams for approval. The feedback through surveys was incredibly positive & moving.